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Gaming Industry Wire - Doug Kennedy Articles

Wednesday December 3rd, 2008

Next	Page 1 of 3

	Alluring Descriptions Are Key To Converting Reservations - By Doug Kennedy
	Despite the advances in training methodology that have been made in recent years, it still amazes me how many hotels still end up with a ...


	2008-11-04	Management	more...

	Bringing Out The Best In Others Brings Out The Best In Ourselves - By Doug Kennedy
	A key principle for finding personal fulfillment in our journey to hospitality service excellence is realizing that when we bring out the...


	2008-09-16	Management	more...

	Profit Optimization Is Everyone's Job - By Doug Kennedy
	Regardless of whether RevPAR and bottom-line profits are trending upwards or downwards in your hotel's market, there's no better time tha...


	2008-08-14	Management	more...

	Hotel Lessons Learned Growing Up In Kennedy Craft Shop - By Doug Kennedy
	Funny how the older we get in life the more we come to appreciate our parents. I for one feel particularly blessed to have been born unt...


	2008-07-17	Management	more...

	Personalized Hospitality Excellence Still A Deliverable! - By Doug Kennedy
	Despite all the negative publicity we read these days about the erosion of customer service, genuine, authentic hospitality is still bein...


	2008-06-23	Management	more...

	Real Conversations Increase Reservations Conversions - By Doug Kennedy
	There is no doubt that hotels across all market segments have invested heavily in reservations sales development. Besides scheduling outs...


	2008-05-13	Yield Management	more...

	Hotel Lessons Learned From A Five-Star School Principal - By Doug Kennedy
	For five years now I've had the privilege of being a parent-volunteer at my children's public school, which is Hollywood Hills Elementary...


	2008-04-10	Management	more...

	Become A Green Traveler TODAY! - By Doug Kennedy
	Having been personally committed to helping save our environment for as long as I can remember, it is exciting to read lately about the n...


	2008-03-24	Environmental	more...

	It's all about the people - By Doug Kennedy
	It was 40 years ago during the Summer of Love that philosopher Timothy Leary was encouraging baby boomers to tune in, turn on and drop ou...


	2007-09-17	Management	more...

	Besides Training: Maximizing Hotel Reservations Sales Success - By Doug Kennedy
	Although having an effective hotel reservations sales training program is one key ingredient of a sales development action plan, other es...


	2007-08-09	Management	more...

	Participation In Trade Associations Key To Professional Development - By Doug Kennedy
	In the fast-paced business climate which most hoteliers operate in these days, where e-mails flood our in-boxes and meetings over-stuff o...


	2007-07-09	Other Articles	more...

	Hotel Vendor Salespeople Could Also Benefit From Sales Training - By Doug Kennedy
	As hotel companies continue to invest heavily in arranging sales training for their outside sales associates, our industry's vendor-partn...


	2007-06-28	Other Articles	more...

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