Driving REVPAR in the Current Economy: The Shift from Managing Demand to Generating Demand - By Carol Verret
In the past eighteen months, demand has remained relatively flat while rate has increased by between 7% in 2007 and almost 9% in 2006. The consumer that seemed so resilient to rising hotel rates has 'collapsed', in the words of Bernie Sternlicht, Chairman and CEO of Starwood, pressured by rising gas prices and the resulting cost of goods, not to mention the loss of equity in their largest investment, their homes. (BTNOnline, June 2, 2008)) ...more

Select Financial Performance - By Robert Mandelbaum and Steven Nicholas CHA
The great investment return that the limited-service segment can provide is probably the worst kept secret in the hospitality business. Gone are the days that any hospitality professional will say, 'No one will stay at a hotel without all the bells and whistles of a full-service hotel.' ...more

Personalized Hospitality Excellence Still A Deliverable! - By Doug Kennedy
Despite all the negative publicity we read these days about the erosion of customer service, genuine, authentic hospitality is still being delivered daily by frontline superstars. ...more

Why Sensitivity Training Is Insensitive and Patronizing - By Simma Lieberman
I've often been asked if I 'do sensitivity training' - I found myself getting irritated by the very term 'sensitivity training', and didn't know why I had such a visceral reaction. ...more

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Weekly U.S. Lodging Performance for the week of June 15, 2008 - June 21, 2008
Weekly summary of Occupancy, ADR and REVPar for the United States. ...more

Emerging Tourism Markets - The Coming Economic Boom
International tourism in emerging & developing markets has grown at an average rate of 6-8% over the past decade. Twice the rate of industrialized countries. ...more

International Visitation and Spending Up in the First Quarter of 2008
The U.S. Department of Commerce today announced international visitation to the United States rose 15 percent, and visitor spending increased by 20 percent in the first quarter of 2008 over last year. In March 2008, visitation to the United States climbed substantially to 4.7 million, an increase of 19 percent over March 2007. ...more

Fourth Consecutive Year of Growth in 2007 for Europe's Tourism
ETC report confirms that Europe's tourism growth has continued to exceed the long-term UNWTO forecast ...more

May 2008 Global Hotel Review
This report includes occupancy (Occ), average daily rate (ADR), and revenue per available room (RevPAR) for selected markets and countries for February 2007. ...more

May 2008 Canadian Lodging Outlook
Published in conjunction with STR (Smith Travel Research) and endorsed by the Hotel Association of Canada. This publication summarizes occupancy and average room rates from major cities in Canada. ...more

AAA Finds Sluggish Economy Creates Summer Travel Bargains
Despite a down economy and rising fuel prices, millions of Americans plan to travel this summer. ...more

Oil-Fueled Catastrophe in the Airline Industry Would Cripple U.S. Economy and Eliminate American Jobs
The skyrocketing price of aviation fuel will have devastating implications far beyond new surcharges for checked bags and in-flight beverage services according to a new study prepared by the Business Travel Coalition (BTC). ...more

Monthly U.S. Lodging Performance May 2008
Monthly summary of Occupancy, ADR and REVPar for the United States. ...more

Canadian Occupancy, ADR, RevPAR - Week Ending June 14, 2008
Published in conjunction with STR (Smith Travel Research) and endorsed by the Hotel Association of Canada. This publication summarizes weekly occupancy and average room rates from major cities in Canada. ...more

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Advantage Reserve Launches Private Label, Toll-Free Voice Reservation Service
Web Booking Engine, GDS Connectivity Also Available to Boutiques, Independents ...more

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New York State Legislature Approves Development of $1 Billion New Concord Resort Destination
Empire Resorts, Inc. (NASDAQ: NYNY) and Concord Associates announced that the New York State Legislature has approved Governor David Paterson's program bill granting an enhanced revenue structure to cover expenditures, which will make possible a $1 billion dollar world-class gaming resort destination at the site of the historic Concord Hotel in Sullivan County, N.Y. ...more

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The Perfect Storm: Search, Shop, Buy Part 1 - By Philip C. Wolf
The successful theme of last year's PhoCusWright Conference, 'Braving the Long Tail,' and 'Travel 2.0 Confronts the Establishment' the year before, set the stage for the storm that is now brewing in the online travel space. ...more

2,000 Hoteliers Manage Multiple Web Activities with Ease
VIZERGYTM's My Web WorldTM Platform Makes it Possible ...more

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Harrah's Entertainment Named One of the Diversity Edge Magazine's 2008 'Best Companies for Diverse Graduates'
Harrah's Entertainment, Inc. was named one of the 'Best Companies for Diverse Graduates' by Diversity Edge Magazine. Harrah's Entertainment is ranked 11 out of 20 companies that made the 2008 list. ...more

Hotels upgrade their 'no-stay' lists
Room thrashers, constant complainers may be left out in the cold ...more

Holiday Inn London Kensington Forum offers a Unique Caribbean Experience
Featuring a taste of the islands with authentic cuisine, music and entertainment ...more

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