Hospitality Teaser: Achieve Perfect 10 Scores This Month in Your Staff Knowledge Ratings!
Staff Knowledge. It's a common question on guest opinion surveys. One of the easiest to score a perfect ten. The simplicity of a guest asking an associate a question and receiving a correct answer. The next words out of the associate's mouth determine your staff knowledge score. ...more

Lessons from the Field - The Importance of Meaningful Sales Team Job Descriptions - By John Hogan
My last two columns have discussed decisions to be made if your hotel needs a professional totally dedicated to the selling of property services and potential sources on where to recruit from. A further critical element that needs to be part of the process is exactly what is expected from your sales professional. ...more

How to Pursue Property Tax Fairness - By Jim Popp, Esq.
As everyone knows, property taxes are a major expense in the operation of a hotel. In addition to a desire to reduce and control property taxes, hotel owners frequently make two comments, 'just treat me fairly and give me predictability in the process.' ...more

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Hotel Valuation and Transaction Trends For the U.S. Lodging Industry
Steve Rushmore's June 2008 Presentation. ...more

As Economy Lags, More Lesbians and Gays Plan Travel, Cut Back Spending Less Than Heterosexual Travelers
New online study on travel spending reveals different impacts on gay vs. non-gay consumers ...more

Top 10 Group Events May 2008
Square Footage Meeting Space Occupied, Square Footage Catered, Estimated Number of Attendees ...more

Weekly U.S. Lodging Performance for the week of May 18, 2008 - May 24, 2008
Weekly summary of Occupancy, ADR and REVPar for the United States. ...more

Air Travelers Avoided 41 Million Trips in Past Year - U.S. Economy Takes $26.5 Billion Hit
First-of-Its-Kind Study Demonstrates Travelers Changing Behavior Due to Immense Frustration with Air Travel Process ...more

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TimeForge v2.4.5
Making a great work schedule week after week is often a painful managerial chore for businesses of all sizes. However, the increased store profits, lower turnover, and improved employee morale make employee scheduling software a worthwhile investment. ...more

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Lodging Interactive To Provide Spa Industry with Internet Marketing Services
Lodging Interactive, one of the industry's leading hospitality Internet marketing agencies, has announced the launch of Spa Interactive to drive online revenue maximization for Spas and Health Clubs. ...more

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Inn of the Mountain Gods Resort and Casino Announces Appointment of Chief Operations Officer
Inn of the Mountain Gods Resort and Casino ('IMGRC'), a business enterprise of the Mescalero Apache Tribe, announced today that Mr. Douglas Lentz entered into an agreement whereby IMGRC hired Mr. Lentz as the Chief Operating Officer of the Company effective June 2, 2008. ...more

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Gaming Standards Association and Macao Polytechnic to Officially Open Macao Office and MELCO Gaming Research Lab
Gaming protocol standards finally have an official home in the rapidly expanding gaming capital of the East: Macao. Last fall, the Gaming Standards Association signed a memo of understanding with the Macao Polytechnic Institute, and on June 2, GSA and MPI will officially open doors to the GSA Macao Office and the MELCO Gaming Research Lab. ...more

Kyoto Grand Hotel & Gardens Revs up the Summer Specials
With the summer season upon us, Kyoto Grand Hotel & Gardens, a Los Angeles boutique hotel, is gearing up with a duo of custom packages both aimed at LA's immense May to August summer traveler market. ...more

The Mills House Hotel in Charleston Hosts Mayor, Delegation from Italy
The Mills House Hotel, an historic Charleston, SC lodging, was proud to host Massimo Brunini, the mayor of Spoleto, Italy, as well as his accompanying delegation this past week during an official visit in celebration of Charleston's annual Spoleto Festival USA. This is the second visit to Charleston and The Mills House for Mayor Brunini in as many months. ...more

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