| |
|
Features |
|
The Important People in a General Manager's Life - By Gina Abernathy
I began my hotel career as a front desk clerk. I subsequently worked as a reservations manager, a director of sales, and then as a multiple property sales manager. While working my way up the ladder, I noted the closed doors and watch-dog secretaries of many general managers. Those managers rarely took tours of their properties, never said good morning to guests, and had their secretaries screen all calls. I vowed that someday I would be a very different kind of general manager - the kind that I never had.
...more
People Report Workforce 2007: Getting and Keeping Your Share of the Labor Pool in the New Economy - By Kacy Oden
What are the issues facing the workforce today? We are faced with a workforce shortage and an aging population. Turnover is on the rise and it's expensive.
...more
Are Franchises Bad Employers? A Closer Look at Burger Flippers and Other Low-paid Jobs
The idea of McJobs - low-paying positions with little chance of advancement - bothered the CEO of McDonald's so much that, when Merriam-Webster included the term in its dictionary in 2003, he wrote a public letter of protest. His plea went unheeded.
...more
Hospitality Teaser: Customer Service Basics
In today's highly competitive business world companies are constantly striving to improve the odds that potential customers will choose their business over their competitors. Successful merchants have strived to outdo others in their field by finding ways to make their business stand out from the others. It brings to mind the current Cadillac commercial that so eloquently highlights the fact that 'in today's luxury pursuit it's not a question of' all the latest bells and whistles that you offer 'the real question is' do your customers have the emotional connection with your property that will keep them coming back?
...more
Back to Departments
|
|
 |
| |
|
Trends |
|
Canadian Occupancy, ADR, RevPAR - Week Ending February 9, 2008
Published in conjunction with STR (Smith Travel Research) and endorsed by the Hotel Association of Canada. This publication summarizes weekly occupancy and average room rates from major cities in Canada.
...more
Weekly U.S. Lodging Performance for the week of Feb 03, 2008 - Feb 09, 2008
Weekly summary of Occupancy, ADR and REVPar for the United States.
...more
Hotels and casinos plan for slowing economy
The travel industry is bracing for tough times. The slowing U.S. economy threatens the once-booming hotel industry, while the credit crunch is hampering expansion plans.
...more
Canadian Occupancy, ADR, RevPAR - Week Ending February 2, 2008
Published in conjunction with STR (Smith Travel Research) and endorsed by the Hotel Association of Canada. This publication summarizes weekly occupancy and average room rates from major cities in Canada.
...more
2007 Hotel Transactions and November Year-To-Date Canadian Lodging Outlook
Published in conjunction with STR (Smith Travel Research) and endorsed by the Hotel Association of Canada. This publication summarizes occupancy and average room rates from major cities in Canada.
...more
Weekly U.S. Lodging Performance for the week of Jan 27, 2008 - Feb 02, 2008
Weekly summary of Occupancy, ADR and REVPar for the United States.
...more
Back to Departments
|
|
|
| |
|
Internet |
|
Black Hat SEO Techniques Will Cost Your Hotel Big Time
Your ultimate goal from your investment in search engine optimization is to gain the best possible organic rankings on as many search terms as possible on as many search engines as possible to help increase the potential for a website visitor and the opportunity for an online or phone sales conversion. Pretty basic, huh? Well, can you imagine the impact on your hotel's business should your search engine results page (SERP) rankings be reduced or eliminated by the search engine?
...more
Hitwise January 2008 Travel Category Report
The Hitwise Travel Report provides marketers an understanding of the competitive online travel landscape in terms of competitive clickstream, including traffic sources and referred destinations.
...more
45% growth for FastBooking in 2007
FastBooking, the expert in on-line hotel booking solutions, has announced turnover growth of 45% compared with 2006. The company, which employs over 130 staff, now has 3700 client hotels throughout the world. Five hundred and eighty new establishments joined FastBooking in 2007, including the Hôtel Beau Rivage in Geneva, the Ca'Sagredo Hotel in Venice, the Royal Plaza on Scotts in Singapore, the Rathbone in London and the Hôtel Square in Paris.
...more
Microsoft & Yahoo - Google moans, but what does it mean for the travel industry?
Google has reacted strongly to the Microsoft's move to acquire Yahoo. It has requested the competitions regulator study the proposal carefully.
...more
Back to Departments
|
|
|
|
|
|
Ads
by Nevistas |
|
2008 Resort Conference |
 |
|
The 2008 Resort Conference, April 16-18 at the Hotel Del Coronado in San Diego, is the only conference planned by resorts executives for resort executives. Keynotes by Chip Conley, Peter Yesawich, Suzanne Cook, Crist Inman, and breakout tracks on Marketing, Operations, and Trends. Produced by HSMAI and University of Denver. |
| www.resortconference.com |
|
|
|
|
|
|
|
|
|
|
|
|
|
|
