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Gaming Industry News Highlights

Features

Six Principles for Creating the Ultimate Customer Experience - By Dr. Rick Johnson
Service excellence starts with Inside Sales? Since customers buy expectations when they do business with your company, Inside Sales must be skilled at building sales relationships. Remember, 'Perceived Value Drives Customer Expectation' - 'Performance Value Drives Customer Satisfaction'. So exactly what does that mean? ...more

Food & Beverage - How to Avoid a Price War with Your Competitors - By Ken Burgin
A customer phones, and their first question is one you hate: 'How much are the main courses at your place?' or 'What are your cheapest party menus?' ...more

Women In Hospitality - A Retrospective And View Of That 'Glass Ceiling' - By J. Ragsdale Hendrie
'You've come a long way, baby!' - That chauvinistic expression should drive anyone nuts, because it simply is not enough to triumph the journey when the results are still negligible. ...more

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Trends

Rising Inflation and Threats of a Recession: Should U.S. Hoteliers Be Worried?
Declining U.S. hotel occupancy levels should be more than offset by rising room rates in 2008 according to PKF Hospitality Research (PKF-HR). Given the recent dour economic news and talk of a potential recession, PKF-HR analyzed the historical relationships between key economic indicators and the performance of the U.S. lodging industry during times of economic stress. While a slowdown in Gross Domestic Product (GDP) growth may lead to moderation of increased demand for hotel rooms, a surge in inflation should allow hotel managers to boost their room rates. ...more

Weekly U.S. Lodging Performance for the week of Jan 20, 2008 - Jan 26, 2008
Weekly summary of Occupancy, ADR and REVPar for the United States. ...more

World Tourism Exceeds Expectations In 2007
The year 2007 exceeded the expectations for international tourism with arrivals reaching new record figures close to 900 million. The results confirm both the sustained growth path of the past years and the resilience of the sector regarding external factors. This development has been supported by a strong world economy, which has experienced its longest period of sustained growth for more than two decades. ...more

Meeting Professionals Expect Healthy Attendance And Budget Increases In The Coming Year
Meeting Professionals International And American Express Study Forecasts Solid 2008 For Meeting Industry ...more

Top Ten U.S. Hospitality Development Trends
Good Hotel News Amid Uncertain Economic News In 2008 ...more

Lodging Econometrics Industry Outlook for 2008 Reports a Record Construction Pipeline of 5,438 Projects with 718,387 Rooms
Changing Economic Conditions to Impact Development in 2008 ...more

Canadian Occupancy, ADR, RevPAR - Week Ending January 19, 2008
Published in conjunction with STR (Smith Travel Research) and endorsed by the Hotel Association of Canada. This publication summarizes weekly occupancy and average room rates from major cities in Canada. ...more

December 2007 Global Hotel Review
This report includes occupancy (Occ), average daily rate (ADR), and revenue per available room (RevPAR) for selected markets and countries for February 2007. ...more

Weekly U.S. Lodging Performance for the week of Jan 13, 2008 - Jan 19, 2008
Weekly summary of Occupancy, ADR and REVPar for the United States. ...more

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Technology

Record Number of Hoteliers Driving Business Results from SynXis Innovation
After Adding Seven New Chain Codes in 2007, SynXis Now Manages the Most Chain Codes of Any Hotel CRS Provider ...more

Westin Bear Mountain Victoria Fractional Condotel Selects 'Owner Experience' Accounting And Website Solution
OwnerRelations Technology selected to install robust Owner Accounting and Website Solution ...more

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Sales and Marketing

Marketers Subdued About 2008 Spending
Drastic marketing budget increases are not likely this year for most marketers worldwide, based on a survey conducted by the CMO Council and sponsored by Deloitte Consulting, Marketo and TechTarget. ...more

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Development

The Majestic Star Casino, LLC Announces Update on Ability to Move Indiana Gaming License
The Majestic Star Casino, LLC announced that legislation that would have allowed the transfer of one of its two gaming licenses in Gary, Indiana to Steuben County, Indiana was defeated in the Senate Appropriations Committee of the Indiana legislature. As such, it is unlikely legislation enabling the transfer of a gaming license will be acted upon during the current legislative session. ...more

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Financial

Harrah's Entertainment, Inc. Announces Completion Of Merger
Harrah's Entertainment, Inc. (NYSE:HET) today announced the completion of its merger with Hamlet Merger Inc., a Delaware corporation. ...more

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Internet

What the Heck is Hotel Website PageRank, Anyway? A Hotel Marketers Guide to Understanding Website PageRank - By Neil Salerno
Among the many terms often mentioned among web site knowledgeable people is PageRank. In reality, it has great importance, although I don't think there is a popular consensus for why it is so important to a web site, nor how it functions. ...more

Lodging Interactive Launches HotelDirectBook.com Hotel Portal
Lodging Interactive, a leading provider of interactive marketing services to the hospitality, spa and restaurant industries, today announced the roll out of HotelDirectBook.com, a consumer hotel-booking portal. ...more

Hospitality eBusiness Strategies to Present at Eye for Travel's Social Media Strategies for Travel Conference in San Francisco
Hospitality eBusiness Strategies (HeBS), the leading Internet marketing consulting firm for the hospitality industry, today announced the firm will present during EyeforTravel's Social Media Strategies for Travel conference to be held in San Francisco March 5-6. This will be the premier travel event in 2008 to be focused 100% on social media. ...more

MeCo Successfully Launches First Virtual CMP Boot Camp
The Meetings Community (MeCo) Group successfully launched the first virtual CMP Study Group in Second Life. The 3D virtual platform not only provided the ability to bridge distances making learning accessible to others unable to attend formal study group training nationwide, but provided live chat interaction between instructors and attendees in avatar-to-avatar format. The adjunct benefit from the educational opportunity was the elimination of carbon imprint with attendees participating from the comfort of their homes or offices. ...more

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Openings

Ameristar Casinos Opens St. Charles Hotel
Ameristar Casinos, Inc. (NASDAQ:ASCA) announced the opening of its 400-suite, luxury hotel in St. Charles, Mo. ...more

Starwood Hotels & Resorts Celebrates the Completion and Grand Opening of the All-New Sheraton Cable Beach Resort in the Bahamas
Nassau's Newest Hotel Offers a Distinctive, Bahamian-Inspired Vacation Experience with an Array of Amenities and Dining Options, State-of-the-Art Meetings Facilities, and a Relaxed Island Atmosphere within a Sleek Contemporary Design ...more

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Other

Morgans Hotel Group Receives Gaming License for Hard Rock Hotel & Casino in Las Vegas
Morgans Hotel Group Co. (NASDAQ: MHGC) today announced that the Company has received approval from the Nevada Gaming Commission to operate the casino at the Hard Rock Hotel & Casino in Las Vegas. MHG and its equity partner, DLJ Merchant Banking Partners, expect to begin operating the casino in February 2008. ...more

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Development : 1 new
Features : 3 new
Financial : 1 new
Internet : 4 new
Openings : 2 new
Other : 1 new
Sales and Marketing : 1 new
Technology : 2 new
Trends : 9 new

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