How to improve employee performance and ensure consistent service - By Robert Duprey
Consistency is essential if you want your restaurant or hotel to be successful in the long run. Customers expect to receive the same high quality service every time they enter your establishment. ...more

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Weekly U.S. Lodging Performance for the week of Nov 25, 2007 - Dec 01, 2007
Weekly summary of Occupancy, ADR and REVPar for the United States. ...more

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Real-Time Answers to What Is Driving Event Success - By Greg Pesik, President and CEO, Passkey
Thanks to the emergence of new technologies, an opportunity now exists for all companies in today's business world to operate in real time. This potential is true for a variety of businesses, ranging from financial services companies and advertising agencies to, you guessed it, corporate meeting and event planners. ...more

HEDNA Announces Its 2008 Board of Directors
HEDNA, the Hotel Electronic Distribution Network Association, is announcing three newly elected members to the Association's Board of Directors. The new Board Members were welcomed at HEDNA's December Conference in Phoenix. ...more

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Leading Tourism Companies To Meet Next Week During Third Annual Caribbean Sales & Marketing Strategy Conference
HSMAI-CHA Conference to Convene Dec. 13-14, 2007 in Puerto Rico ...more

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Ama is Expected to Commence Operations in Crown Macau in Mid-December
Melco PBL Entertainment (Macau) Limited (NASDAQ: MPEL), a developer and owner of casino gaming and entertainment resort facilities, today confirmed that it is expecting Ama International Limited to commence operations at Crown Macau in mid-December. ...more

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YouTube, Hilton, Starwood, Orbitz and Travelocity Discuss How to Monetize Social Media
Recent findings from EyeforTravel's 'Online Marketing Report' reveal that 79% of travel industry executives view social media as a long-term part of the online marketing mix. The evidence is clear: For the travel industry as a whole, UGC and social networking is not a passing fad - it's a must. ...more

'Supplier Sites Gaining Ground on Third-Party Portals' - Third-Party Travel Aggregators...Who Needs Them? - By Neil Salerno
Somewhere along the line, I became a champion for Internet third-party travel aggregators. It didn't happen intentionally, I guess it evolved from my belief that travel partnerships can help to build hotel sales. If someone can help me fill empty rooms, that works for me. That's why it amazes me that there are still many hoteliers who reluctantly participate in third-party travel portals. ...more

Hospitality eBusiness Strategies Wins Gold Adrian Awards in 2007
Hospitality eBusiness Strategies, (HeBS), NYC today announced receipt of two Gold and one Bronze HSMAI Adrian Awards in multiple Web Marketing categories. ...more

ComScore Study Reinforces Online Reviews' Impact on Offline Sales
People are willing to pay up to 99 percent more for services after reading positive online reviews about them, according to new research. ...more

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Strong Support For World Tourism Day Themes For 2008 & 2009
Following the successful World Tourism Day 2007 theme 'Tourism opens doors for women', the General Assembly underscored the importance of World Tourism Day (WTD) to be conceived as a yearly campaign to raise awareness on the constructive social role of tourism. ...more

Jamaican Hoteliers Introduce Energy Surcharge
As Oil Prices Soar, Jamaican Hoteliers Introduce Energy Surcharge To Combat Rising Energy Costs ...more

AAA's Updated Diamond Rating Guidelines Reflect Industry Trends
AAA has updated its Diamond Rating Guidelines, the blueprint for assigning Diamond Ratings to more than 32,000 lodgings throughout the United States, Canada, Mexico and the Caribbean, to reflect current trends in the industry. ...more

AH&LA Responds to Recent Isolated Hotel Cleanliness Incidents
Industry Association Offers Resources to Uphold Existing Housekeeping Standards ...more

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