Gaming Industry Forums

Fresh Ideas~There are 4 basic customer needs;
a. The need to be understood
The people who select our service need to feel they are communicating effectively. This means the messages they send should be interpreted correctly. Emotions or language barriers can prevent proper understanding.
b. The need to feel welcome
Any customer who feels like an outsider will not return. People need to feel you are happy to see them and that their business is important to you.
c. The need to feel important
Ego and self-esteem are powerful human needs. We all like to feel important. Anything you can do tomake a customer feel special is valued.
d. The need for comfort
Customers need physical comfort; a place to wait, rest, talk, or do business. They also need psychological comfort: the assurance they will be taken care of properly, and the confidence you will meet their needs.

I would like to give some idea of customer deal as usual as human being but segment of customer services are cannot end.

With kind regards,

Honey Thazin Aung
Director of Human Resources
Dusit Inya Lake Resort, 37 Kaba Aye Pagoda Road,Yangon, Myanmar
Phone +95 (1) 662866| Fax +95 (1) 665537| E-mail honey.ta@dusit.com|
www.dusit.com or www.globalhotelalliance.com

2008-01-01 Honey Thazin Aung