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 Friday November 21st, 2008 
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Cornell Restaurant Research Study of Guest Complaints Underscores Importance of Personal Contact

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Company Information
Cornell Center For Hospitality Research
Contact Information:
Phone: 607-255-9780
Fax: 607-254-2922
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The Center for Hospitality Research at Cornell?s Hotel School conducts and sponsors research studies aimed at improving the hospitality industry?s fundamental operating knowledge.

More Cornell Center For Hospitality Research News
Cornell Hotel Real Estate Investment Funds Study Finds Anomaly in REIT Dividend Patterns
Examination of Key Challenges in Service Innovation Kicks Off Cornell Roundtable Series
Thompson Hotels Joins Cornell Center for Hospitality Research as Partner
Cornell Study Finds Differential Benefits to Hotels Marketing Expenses
Cornell Study Examines Employee Preferences for Work Hours

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U.S. hotels report double-digit RevPAR drop for the week ending 15 November 2008
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Canadian Occupancy, ADR, RevPAR - Week Ending November 8, 2008
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