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INSIDE VIEW |
Outstanding Customer Service Simply Isn't Good Enough - By Nektaria Hamister, Matt O'Bryan, and Kent Sexton
We have a shocking confession: Matt, Kent, and I have absolutely no intention of providing excellent customer and co-worker service. We provide care. What's the difference?
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Principles for success as a manager - Part one: Understanding the Organization - By John Hogan
In our careers as hoteliers, we have all learned there are clear differences between 'leaders' and 'managers.' Leaders tend to be more inspirational and often have a vision of where they want to take their organization. The need for leaders is very clear - without their innovation and motivation, all industry and society itself would tend to be rather uninteresting and monotonous.
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Hotel Lessons Learned From A Five-Star School Principal - By Doug Kennedy
For five years now I've had the privilege of being a parent-volunteer at my children's public school, which is Hollywood Hills Elementary in Hollywood, FL. Now I might be a little biased in saying that this is the best elementary school anywhere, since Mrs. Roberts is my personal hero, but I do have lots of evidence to make the case that our school is one of the best in our state if not nation.
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Online, Hotel Rates Define the 'Quality' of Your Facilities & Service - By Neil Salerno
'He, who reduces his rate, is the only one who knows what his product is really worth'. The traveling consumer today is well informed. In the absence of first-hand knowledge of your facilities and service, your rates define your hotel in the marketplace. If you reduce your rates, you could be reducing consumer perception of your hotel.
...more
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FEATURED SITE |
foodalert.org - Consumer food safety
FoodAlert.org is consumer food safety in action. FoodAlert.org's web site offers unprecedented free access to a market-leading high-speed telephone notification service that is reliable and easy to use, and provides timely notification of select food recall and safety alerts for American consumers and their families.
...more
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FEATURED SUPPLIER |
www.safegrip.info
SLIPPERY FLOORS, BATHTUBS, LOBBY? LET US HELP. OUR CHEMICAL PROCESS MAKES THE SURFACE NON-SLIP BY CHANGING THE CHEMICAL COMPOUND OF THE SURFACE, NOT CHANGING THE LOOK! IT ALSO COMPLIES WITH OSHA AND ADA REQUIREMENTS! DONT WAIT FOR ANOTHER LAWSUIT! ESTIMATES AND TEST WITHIN 36 HOURS!
...more
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FEATURED MAGAZINE |
Contingent Workforce Strategies The only magazine focused exclusively on the use of contingent (temporary and contract) staffing.
Contingent Workforce Strategies, a new magazine that debuted in March 2004, is designed to serve as a must-read resource for executives and managers who use, or may in the future use, temporary/contract workers as part of their overall workforce/staffing strategy. The glossy full-color magazine features interviews with key thinkers and senior executives as well as offers case studies and reports of best practices, strategies, tools, analyses, metrics, and new research exploring the effective use of a contingent workforce. It is published 9 times a year.
Geographic Eligibility: USA
more info
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UPCOMING
INDUSTRY EVENTS |
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FEATURED BOOK |
Understanding Hospitality Accounting
New employees will easily understand the basic accounting information that drives hospitality operations. Readers practice handling actual work situations, applying ethics, and solving in-depth problems. An introduction to Statement of Cash Flows prepares employees to advance in their hospitality accounting position, while new information on Computerized General Ledger gives readers an edge no other basic hospitality accounting book can provide.
...more
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Ads
by Nevistas |
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Vizergy |
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VIZERGY is an Internet marketing company that empowers hotels and resorts to drive revenue through the Internet. |
| www.vizergy.com |
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