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Vol. 10: Issue 33 2008-08-27

INSIDE VIEW

When Are Emerging Markets No Longer 'Emerging'?

The term 'emerging markets' is now more than 25 years old and has come to define wide swaths of the world undergoing rapid economic change. Dozens of countries fall under the label even though they are evolving at their own pace and with their own twists on economic development. ...more

Wings & Ribs - The Epitome of Customer Service at Beef O'Brady's - By Dr. Rick Johnson

Last year I mentioned in one of my newsletters a customer service incident that happened to me while entertaining friends from Hilton Head Island. What we experienced then at a very upscale country club in The Villages was in my opinion a perfect example of how not to treat your customers. At the time I thought this really takes the cake. ...more

Reducing the Pain of Staff Resignations - By Ken Burgin

Had someone quit unexpectedly? It's costly, especially if they hold a senior position. ...more

Principles for success as a manager - Part one: Understanding the Organization - By John Hogan

In our careers as hoteliers, we have all learned there are clear differences between 'leaders' and 'managers.' Leaders tend to be more inspirational and often have a vision of where they want to take their organization. The need for leaders is very clear - without their innovation and motivation, all industry and society itself would tend to be rather uninteresting and monotonous. ...more

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FEATURED SITE

Global Travel and Tourism Partnership (GTTP)
The mission of the GTTP is to introduce secondary school students to the Travel & Tourism industry, to broaden their understanding of tourism's economic impact and cultural implications for their communities and the world, and to develop their appreciation of the industry's many career options at a time when they, their parents, and teachers are making decisions about their career choices.
...more

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FEATURED SUPPLIER

Luxor Linens Hospitality

Luxor Linens is a world class luxury textile company producing the finest Egyptian cotton linens and home accessories for the luxury market. Our hospitality division caters to luxury 5 star hotels, inns and resorts. Our collections features some of the finest bedspreads, towels, pillows, sheets, and table linens available on the market.
...more

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FEATURED MAGAZINE

Global Finance Global Finance has been providing monthly news and analysis since 1987 about companies and financial institutions that do business around the world.

Global Finance delivers the full story; corporate finance, joint ventures and M&A, country profiles, capital markets, investor relations, currencies, banking, risk management, custody, direct investment, money management and all the rest-specifically tailored for corporate readers around the world.

more info


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ENVIRONMENT

Will Americans Accept Greener Hotel Rooms?

Sean MacPherson, the New York hotelier, has been to Europe dozens of times. And he knows that across the Continent, many hotel rooms have master switches that help reduce power use. ...more

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HEADLINES

Most viewed headlines this past week at Hotel News Resource. Click on the title to read.

New Survey Reveals Unique Habits and Preferences of Next Generation Travelers

Lessons from the Field - 10 Hotel Sales Mistakes to Avoid in Today's Competitive Marketplace - By John Hogan

Canadian Occupancy, ADR, RevPAR - Week Ending August 16, 2008

Finally, A Destination Development Plan Which Delivers On The Promise - The Oregon 'Q Care Program' - By J. Ragsdale Hendrie

Weekly U.S. Lodging Performance for the week ending August 16, 2008

Caribbean Hotels Face Several Threats In 2008

StraightupTraveler.com, a new type of search engine referencing exclusively the most upscale and esteemed names in the world of travel writing

Management Fee Method Causes Hotel Over Assessment - By David C. Lennhoff, MAI, CRE, FRICS

HVS Market Intelligence Report: Downtown Phoenix, Arizona - By Kasia Kowalczyk

ARAMARK Selected to Manage Georgetown University Hotel & Conference Center

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UPCOMING INDUSTRY EVENTS

Reed Exhibitions
2008-09-05
Florida Restaurant Show

HSMAI
2008-09-10
Event Technology Expo

VIBevents
2008-09-16
Hotel eMarketing 2008

Restaurant Association of Maryland
2008-09-17
2008 Mid-Atlantic Food, Beverage and Lodging EXPO

KTM Society
2008-09-20
KTM 2008


2008-09-22
Restaurant Workshop

HTNG
2008-09-22
HTNG Asia-Pacific Members' Meeting and Conference

Meetings Technology Expo
2008-09-23
Meetings Technology Expo

HFTP
2008-09-24
HFTP Annual Convention & Tradeshow 2008

KioskCom Ltd
2008-10-01
KioskCom - Self Service Expo

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FEATURED BOOK

Time Tactics of Very Successful People

Real Nuts & Bolts Time Management
Reviewer: Thomas F. Garner from Cobleskill, NY USA
This fine book stands alone as a real nuts & bolts guide to time management. Refreshingly, Griessman does not ask the reader to buy into an integrated or even singular System of managing your time. There are no self tests, no 12 Step program, no gimmicks.
Quite simply, this book is about survival. If your boat were sinking or you were lost in the wilderness, the last thing you would want (or have time to read) would be a lengthy treatise on the theory of bouyancy or how people get lost. Rather, Griessman instructs from the outset that you Learn survival techniques from the survivors.
In this vein, Griessman's approach is decidedly simple: 1)These are successful people; 2) Here are specific tactics that they use to save time and survive; 3) You fill in the blank. This format is woven into 15 short chapters with an accompanying commentary which is almost editorial in nature. This provides just enough cohesion in the book to give it structure, without detracting from its readability.
If you're looking for a lengthy treatise on time management, riddled with charts, self tests and lengthy explanations about why you don't have enough time, then leave this book on the shelf. Time Tactics is really a field manual - the same kind of lean, to the point writing you'd hope to find in a life raft.
...more

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 .  ENVIRONMENT

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 .  INDUSTRY EVENTS

 .  FEATURED BOOK

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