Does Your Guest Satisfaction and Mystery Shop Data Harmonize...or Just Make Noise? - By Rob Kaplan-Sherman
Align Your Data Streams to Optimize the Guest Experience and Bottom Line ...more

Experience Innovation - The Next Generation - By Rob Rush
Oh no, not another article on innovation, your brain is screaming from every synapse. Please don't subject me to another rapturous ode to Southwest Airlines, Ritz Carlton or - gasp - Disney. ...more

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ASTA Releases Its First Labor and Compensation Report
As the travel industry grows increasingly concerned with its ability to attract new talent, ASTA undertook its first ever Labor and Compensation Report with the goal of assisting travel agencies in benchmarking their compensation, benefits and hiring practices. ...more

Air Travelers Avoided 41 Million Trips in Past Year - U.S. Economy Takes $26.5 Billion Hit
First-of-Its-Kind Study Demonstrates Travelers Changing Behavior Due to Immense Frustration with Air Travel Process ...more

Global Spa Economy Estimated at $255 billion/year
The global spa economy is estimated to be over $250 billion, according to a major report unveiled this week at the 2008 Global Spa Summit in New York ...more

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Flight Time TV brings flight status information to Hotels
Broadcast the departures of your neighboring Airport(s) onto the Guest TV Network ...more

Lanyon Acquires RFP Express
Strengthens Leadership Position ...more

RovAir Wireless Mobile Broadband Data Cards Now Available With No Long Term Contracts
Travelers enjoy non-stop connectivity via a 24-hour 'day pass' that delivers Internet access anywhere ordinary cell phone reception exists. ...more

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What Is the Future of E-Mail?
An old digital format still has plenty of life left ...more

Google's Travel Plans
The US travel industry is facing a terrible year, thanks to credit crunched consumers and a weak US dollar. But Google sees an online opportunity in the struggling industry. ...more

IBERIA will be first airline to enhance website offerings with introduction of Unaira's unique Destination Services Platform
The travel industry and consumers will soon see Unaira's unique Destination Services Platform (DSP) broaden its distribution, through a dynamic partnership with the leading European-Latin American airline, Iberia. ...more

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Commerce Secretary Inaugurates New U.S. Travel and Tourism Board
U.S. Commerce Secretary Carlos M. Gutierrez announced the new leaders and members of the United States Travel and Tourism Advisory Board at its inaugural meeting May 21st in Washington. ...more

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